Device Lifecycle Management

Bringing together market leading mobile device sourcing, logistics, finance and project management

Release your IT team with the help of our Device Lifecycle Management Services.

Simplifying the deployment and management of mobile devices for end users can not only release IT teams for more strategic projects; however, it can also help to reduce business costs.  Utelize’s Enterprise Mobile Device Lifecycle Management (DLM) services bring together market leading mobile device sourcing, logistics, finance and project management, to deliver a one-stop and  independent alternative to deploying and supporting device in-house.

The DLM service can support both “business as usual” orders for devices, repairs and replacement devices, whilst also being able to scale up to support larger projects which require bespoke support and more complex project management.

Our DLM Services explained

Utelize’s Enterprise Managed Mobile Services are modular and can be delivered either individually or as part of a tailored package to support all aspects of mobile device management.

1 | Planning & Design

In the planning phase we’ll fully review your requirements and work with your IT team to fully document and test all of the staging and preparation processes needed to ensure the consistent delivery of devices to your users and business.

2 | Mobile Device Sourcing

As part of Device Lifecycle Management services, your business will automatically have access to our device sourcing service, with options for leasing & insurance. Alternatively our customers are welcome to source devices separately and simply deliver these to us for preparation.

3 | Device Staging & Enrolment

With our tailored service we can prepare your mobile devices to any specification required, enabling your business to efficiently deliver “ready to use” devices to your users, along with any accessories and supporting information. Our service can also include end-user remote training videos and communications.

4 | Delivery & Logistics

Our Device Lifecycle Management services offer a wide range of delivery options that can be combined to support a range of deployments. Our delivery options range from courier delivery to remote workers, through to fully branded VIP white glove and pop up “tech bar” options for on-site device distribution.

5 | Inventory Preparation

In preparation for completion of the project, we’ll ensure that your IT team have an accurate and detailed inventory of all devices issued as part of the refresh project including where appropriate device IMEI and serial numbers, warranty information and allocated user details.

6 | Project Handover

In the final stage of the project, we’ll complete a full project briefing with your IT team and transfer the final project inventory and updated process and deployment documents, to ensure your in house team are ready to pick up the “in-life” support for users.

Optional in-life device support

As part of our enterprise mobile Device Lifecycle Management service, customers can opt to include “in-life” support services. These services are ideally suited to IT teams that support significant numbers of remote and field workers; or where in-house IT resources can be deployed for more strategic projects.

The in-life support service is tailored to your business needs; however typically includes:

By partnering with Utelize, you’ll immediately gain one-stop access to a specialist device team that can work as a direct extension of your IT team. Bringing additional resources, independent advice and access to a wide range of innovative mobile services and technologies. All backed by a tailored and proactive support service, that’s working in your business interests.

Want to learn more about our Mobile & Device Lifecycle Management Services?

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