Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s, both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
Jointly they’ve helped hundreds of IT decision makers avoid the pitfalls that come with negotiating mobile and fixed line telecoms contracts, identified and recovered many millions in telecoms billing errors, excess spending and wastage; and with those savings helped their customers to invest in new technologies and services that have streamlined support and transformed business and remote worker productivity.
Matt summarises the telecoms market and customer challenge as follows:
“In the many years that we’ve spent helping businesses to manage telecoms, the one and only constant that we’ve seen is that many telecoms networks and providers simply don’t proactively look after their customers or even try and work in their interests. Working in the industry we’ve seen first hand hand how some networks and providers will use every trick possible to make hidden margins from their customers, once they have them locked into an agreement.
From delayed renewal negotiation tactics, incorrectly applied tariffs and making extortionate profits from data usage issues and roaming bill shock, through to penalising customers for making necessary mid-term contract amendments to meet their changing business requirements. These are just few of the customer complaints that we regularly hear from IT leaders, however above all of these, poor service and failure to deliver the promised benefits seem to be the most common.”
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize with the aim of creating a new type of service provider that would in Kevin’s words “actually cares about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses) and we were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen, where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands including HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.